“The right word may be effective, but no word was ever as effective as a rightly timed pause.” – Mark Twain

“Um, you know, like…”

You’ve heard it many, many times in your daily life.  Whether it’s your friend telling a story, your teacher giving a lesson, or even at a professional business pitch or speech.  I bet you say it all of the time and don’t even realize it!… Continue Reading →